FAQ

At the moment you can travel throughout the Netherlands and in the German and Belgian border areas with glimble.

In the menu go to "Stations". Here you will find a map with an overview of the transport options in your area.

Yes, glimble also lists travel options for wheelchair users.

The journeys you booked can be found in the app on your home screen in the section "My rides". Your ticket will be visible in the app for 30 days.

If you want to prepare ahead of time, you can plan and/or book your trip up to 30 days in advance. That way you can plot out your trip and buy tickets.

When you book journeys with glimble, you can pay via direct debit or with a credit card.

There is no cost to downloading the app. You only pay for the journeys you book. The app shows your travel options and the cost.

You can purchase a ticket for public transport services in advance. This does not mean that you have a reserved seat on the bus, tram or train.

Our payment partner Buckaroo processes online payments for glimble. If you pay for your public transport tickets with iDEAL, a credit card or PayPal for example, glimble or both glimble and Buckaroo will appear as the merchant on your statement.

It is easy to pay for public transport tickets with a credit card. There is a box you can tick to save your payment details for future purchases. 

You will find your e-tickets in the ‘My rides’ section of the app. 

You scan the e-ticket for the ride. When travelling by train, you can use your e-ticket to open ticket gates at stations. When travelling by bus, you scan your e-ticket on the bus if possible. If this is not possible, you show the bus driver your ticket. When scanning your e-ticket, the driver or ticket inspector will see that it is valid.

On most buses, you scan your e-ticket as you board the bus. If this is not possible, you show the bus driver your ticket. When scanning your e-ticket, the driver will see that it is valid.

The details of the trip you have planned are in the ‘ Recent Journeys’ section of the app. Here you can see at a glance how to continue your journey. Select ‘Go’ and follow the directions! 

Do you like having a journey planner you can use in another language? With glimble, you can plan your trip in 40 languages. For example, we have a Polish, Arabic and English journey planner.

Our customer service staff will be happy to assist you.

At glimble we are committed to protecting the privacy of our passengers and website users. In our privacy statement we explain how we handle and use personal data.